Internal Position Title: Coordinator, Development & Operations of Technology Programs for Older Adults
Department: Connect Through Tech
Reports To: Director, Connect Through Tech
Status: Full-Time, non-Exempt
About DOROT: DOROT, which means “generations” in Hebrew, was founded in 1976. We provide a dynamic partnership of seniors, volunteers and professionals dedicated to enhancing the lives of older adults to help them live independently as valued members of the community. Our wide array of programs – conducted onsite, in the home and in the community – are designed to combat loneliness and social isolation. Compassionate care and a commitment to excellence are hallmarks of our programs and staff.
DOROT’s clients range in age from 60 to over 100, vary in physical mobility and economic status, and come from diverse backgrounds. DOROT serves the Jewish and wider community and offers a lifeline of support to older adults in our catchment area (the Upper West Side from 59th to 125th Streets, East Side from 14th to 96th Streets and Westchester County).
DOROT is an innovative leader in mobilizing volunteers of all ages to improve the lives and health of the elderly and address the challenges of an aging society. We bring the generations together in mutually beneficial partnership, engaging over 6,000 volunteers a year in meaningful and impactful programming.
Position Summary: The Coordinator, Development & Operations of Technology Programs for Older Adults, is responsible for designing, implementing, and maintaining robust programs that enable older adults to use technology to enhance their social engagement and connect to resources that support independent aging. They/she/he will develop program models that address the unique needs of late tech adopters and ensure the positive and productive engagement of a specialized corps of volunteers. These programs are designed to keep pace with the ever-changing array of technology options can serve as a model for replication by other organizations. The ideal candidate is passionate about keeping older adults socially connected and building their comfort and confidence to access resources in an increasing digital world. The Coordinator is a highly proactive and critical thinker who can transform big picture goals into detailed program structures and logistical protocols that have measurable and lasting impact.
• Spearhead the development and implementation of varying technology programs and initiatives (including in-home, community, remote and onsite) that blend best practices for late tech adopters and volunteer engagement.
• Provide hands-on management for the recruitment, training, support, and assignment of approximately 75 volunteers and interns each year.
• Oversee and execute internal processes that ensure timely and targeted collection of metrics and narratives aligned with program goals and grant deliverables.
• Serve as a key advisor to the department and the agency on best practices and technical logistics for the client use of technology to access programs and services.
o Stay abreast of best practices and embed in program structures and materials.
o Create and deliver presentations that elevate DOROT’s profile by sharing expertise and program models.
• Manage all aspects of the design and production of technology program resources, including written and digital materials and working within DOROT and externally to procure the needed services and equipment.
• Partner with other departments to meet agency-wide objectives and foster collaboration.
o Communicate with Development and Marketing teams on how best to reflect program outcomes to funders, media, and other important stakeholders.
o Coordinate with Marketing team to create materials and strategies for traditional and digital promotions.
o Work with Volunteer Services to refine and develop new strategies for volunteer recruitment, orientation, and training.
• Administer and monitor program portfolio expenses against the approved budget.
• Other responsibilities as assigned.
• Bachelor’s Degree required; Master’s Degree preferred
• 3-5 years of professional experience (e.g. education, social services, nonprofit management, technology training)
• Demonstrated success with program development and evaluation, project management, and volunteer management
• Current and consistently evolving knowledge of technology and best practices relevant to late tech adopters
• Demonstrated success with development of training and/or resource materials
• Considerable experience in supervising and training others
• Strong technology skills, particularly in researching, testing, and explaining new technology
• Self-starter able to effectively manage multiple, time-sensitive projects and deliverables
• Highly skilled in verbal and written communication, including public speaking/presentations
• Collaborative mindset and strong interpersonal competencies
• Interest in working with older adults
• Availability for five to ten Sunday and/or evening events.
It is the policy of DOROT, Inc. to provide equal employment opportunity to qualified individuals for employment or advancement without discrimination because of race, color, religion creed, political association, ancestry, gender, gender identity, sex, sexual orientation, marital status, domestic violence or stalking victim status, national origin, citizenship, age, veteran status, pregnancy, handicap disability, genetic, genetic characteristics, or other protected status.