In accordance with the Agency mission and core values, through established procedures and quality of service standards, the Care Manager II – Russian Speaking assists and enables Holocaust Survivors to maintain the greatest level of independence and personal dignity in the most appropriate and least restrictive environment possible.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Maintains a large client caseload, including conducting regular office-based and/or in-home comprehensive assessments of Holocaust survivors’ physical, functional, emotional, financial, and environmental systems in order to determine need and eligibility for financial assistance and other supportive services.
Completes program-required documentation in a timely fashion, working independently and seeking supervision as necessary. Participates in weekly group supervision and weekly individual supervision/case consultation.
Develops and utilizes knowledge of person-centered, trauma-informed clinical case management to coordinate needs-based concrete assistance and holistic support services for Holocaust survivors at time of assessment or as-needed.
Bilingual in Russian and English, with oral and written fluency. In both languages, able to complete intake screenings; conduct comprehensive assessments; respond to walk-ins and telephone inquiries; and perform ongoing case management. Depending on skill and interest, may assist with translating documents for HCS programs and clients.
Depending on skill and interest, may provide counseling and/or help facilitate survivor support groups or classes.
Develops knowledge about funding and eligibility guidelines for Holocaust survivors, and sensitively communicates these policies, eligibility parameters, and procedures to clients. Advocates on behalf of clients to maximize services and supports.
Develops and implements knowledge of internal and external community resources, including State and Federal benefits and reparations/restitution funds. Makes appropriate referrals to other CJE departments (Consumer Assistance, Counseling, Care Management), and to external community partners (HIAS Chicago, the ARK, EZRA).
Participates in program planning and implementation, including cultural and socialization programs such as Café Europas, Victory Day celebrations, and holiday and birthday celebrations. Works effectively in a team setting.
As needed, advocates for survivor with – and/or provides psycho-education to – survivor support system (family, adult children, caregivers, and other significant parties).
Understands the confidential nature of client and CJE information and complies with all confidentiality requirements.
Based on interest and/or need, opportunity to lead or participate in professional presentations and community education.
Demonstrates a willingness and openness to enhance professional self and skills, and able to accommodate change. Attends meetings and conferences on Agency premises and elsewhere in the Chicago area. Takes responsibility for own professional development, utilizing developmental opportunities within and outside of the agency to enhance skills and understanding. Shares knowledge and skills with other staff members.
Qualifications, Education, and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum bachelor’s degree from an accredited college or university in gerontology, social services, psychology, health, or other related areas; graduate degree preferred
Bilingual in English and Russian with oral and written fluency in both languages
Valid driver’s license and car required for travel throughout the city and suburbs
Minimum 2 years of social services experience
Excellent computer skills - MS Office
Knowledge of human behavior and experience with older adults preferred
Knowledge of trauma and trauma-informed care preferred
Strong organizational skills
Good interpersonal and oral communication skills
Understanding and identification with local Jewish Communal Activities preferred
Complies with safety policies and procedures; adheres to laws regarding the protection, use, disclosure, and release of client and CJE business information; attends required in services; reports violations of law, regulations, policies, or procedures; reports client abuse or neglect; records documentation in a timely, accurate, and complete manner.
Exposure to bloodborne pathogens is not likely to occur in this position.
Displays behavior that creates a customer service culture at CJE by understanding the needs of our clients and customers and demonstrating a strong bias toward service, quality and customer satisfaction.
All staff should demonstrate the CJE Values in their behaviors and work practices.
Respect—We recognize, honor and acknowledge the inherent value of each person for their wisdom, their culture, their background and their unique history.
Advocacy—We encourage public policy which will benefit our clients by educating ourselves and the community. Furthermore, we give voice to our clients needs and facilitate a positive action on their behalf.
Compassion—We treat everyone with caring, sensitivity, understanding, and supportive responsiveness.
Innovation—We continue to advance our knowledge and strive to develop, evaluate and implement new and advanced programming and models of care to bring benefits to our clients, community and broader older adult/health care environment.
Intention—We approach our work and each task with mindful consideration as to what we are doing and why we are doing it, as individuals and as an agency.
Accountability—We are responsible individually and as an Agency for honest, accurate work and interaction with others. We plan strategically and provide measurable quality care with clear fiscal and ethical responsibility.
CJE SeniorLife is an Equal Opportunity Employer.