Program Associate @ Israel Outdoors

Program Associate

Israel Outdoors is seeking a full time Program Associate. This position is part of the Israel Outdoors team in Washington, DC, which handles US operations, marketing, recruitment, and pre-trip preparation.

With a heavy focus on customer service, this position involves fielding inquiries from interested Birthright Israel applicants, following up with leads, conducting phone-based interviews, processing participants' pre-trip documents, overall coordination of the pre-trip preparation process, and being on-call (remotely, via phone) for groups on departure day. A candidate should have excellent communication skills, a warm personality, exceptional sales abilities and a motivation to succeed, proficiency with MS Office, and the ability to work in a high pressure atmosphere. Knowledge of various of social media platforms is a plus.


Customer Service:
First responder to high volume of incoming phone calls and emails from prospective applicants, current applicants, and parents.

Recruitment & Sales:
The Birthright Israel environment is competitive. This position involves energetically recruiting applicants through cold calls and following up on leads.

Eligibility Interviews:
You will be responsible for ensuring that applicants are eligible for the Birthright Israel program by conducting phone interviews.

Administrative Support:
Responsible for ensuring that forms are properly collected and organized as well as supporting the pre-trip preparation process.

On-Call Trip Support:
This position involves providing support to trip staff at airport on departure day and also supporting the Israel Outdoors emergency phone line.

·Strong teamwork and collaboration skills
·Cultural knowledge of Jewish and Israel experiences
·Ability to think creatively and develop new ideas
·Ability to work independently, as part of a team, and to see a project through to it’s completion
·Highly organized project management skills with ability to work simultaneously across multiple projects
·Excellent writing ability
·Comfortable working in a high pressure atmosphere

·Strong knowledge of social media platforms such as Facebook and Instagram
·Graphic design skills/knowledge of Adobe Suite
·Previous sales experience

Benefits include a 401(k) retirement savings program with an employer match after a year. This position is based in Washington, DC.

This position is for employment at Authentic Israel ( Israel Outdoors is part of the Authentic Israel family.

Authentic Israel ( organizes a variety of travel programs to Israel and worldwide – primarily for Jewish travelers of all ages and backgrounds. The position is responsible for supporting the marketing and communication needs of our branded programs – Israel Outdoors, BBYO Passport, Israel Family Journey, and My Turn in Israel – as well as our custom travel services for groups and individuals.

Application Instructions

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Job Summary

  • Duration: full-time
  • Benefits: paid vacation, retirement plans
  • Other Benefits: Authentic Israel offers a Qualified Small Employer Health Reimbursement Arrangement
  • Preferred Experience: Entry Level (0-2 years)
  • Preferred Degree: Bachelors
  • Job Posted: 2020-01-02
  • Times this job has been viewed: 1077 times
  • Job is posted for: 60 days
  • Job Categories: Israel Programs/Missions
  • Organization Type: Other, Youth
Job Location
Israel Outdoors
1415 Elliot Place NW
Washington , DC 20007


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