Operations Coordinator

OPERATIONS COORDINATOR: Full-Time – Hybrid

The Jewish Cemetery & Burial Association of Greater Pittsburgh (JCBA) is a rapidly growing non-profit organization dedicated to maintaining the dignity, preservation, and respect for Jewish cemeteries across the Greater Pittsburgh area.

Position Summary:

The Operations Coordinator will play a critical role in the day-to-day operations of the JCBA, supporting the Operations Manager in overseeing cemetery maintenance, burial scheduling, record-keeping, and community relations. This position requires excellent organizational skills, technology expertise, attention to detail, and a commitment to providing respectful and professional service.

Responsibilities:

Operations Support:

• Coordinate daily cemetery operations, including burial scheduling, site preparation, and maintenance activities.
• Maintain accurate burial and cemetery records, ensuring compliance with internal policies and legal requirements.

• Collaborate with groundskeeping staff to ensure the cemeteries are maintained to a high standard, including landscaping, grave marking, and signage.

• Support the Operations Manager in developing and updating operational procedures to enhance efficiency and service quality.

Customer Service:

• Serve as a point of contact (intake for all JCBA calls) for families and funeral homes, handling inquiries with empathy and sensitivity.

• Provide compassionate assistance to grieving families, ensuring all requests are handled respectfully and promptly.

Administrative Duties:

• Manage cemetery databases, ensuring accurate and timely input of all burial and plot information.
• Assist with billing and financial record-keeping in coordination with the Operations Manager and accounting team.

• Facilitate all work orders between families and cemetery caretakers.

Project Support:

• Assist with special projects as assigned by the Operations Manager, and/or Executive Director including cemetery restoration initiatives, events, community education and outreach and volunteer coordination.

• Provide logistical support for cemetery tours, educational events, and community outreach efforts.

Qualifications:

• Experience: 2+ years of experience in operations coordination, administrative support, or customer service. Experience in a cemetery, funeral home, or religious institution setting is a plus.

Education: Associate or bachelor’s degree in business administration, operations management, or a related field preferred.

Required Skills/Experience:

• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint); video meeting platforms (Zoom, Teams); project

management software (Airtable or Monday.com); and database management software. Experience with cemetery

management software is a plus. Must be comfortable and able to learn new software and troubleshoot digital issues.

• Strong organizational and time-management skills, with an ability to handle multiple tasks efficiently.
• Excellent communication and interpersonal skills, with a compassionate and respectful approach.

• Knowledge of or willingness to learn Jewish burial customs and practices.

Work Environment:

• Must be comfortable working in outdoor settings and prepared to occasionally work on weekends or holidays as needed to accommodate burial services.

• Physical ability to walk (steep hills/stairs) in cemetery settings (all weather), bending, and light lifting required.

Benefits:

• Competitive salary and benefits package, including health, dental, and vision insurance, mileage reimbursement, and paid time off.

How to Apply:

Interested candidates should submit a resume including salary requirements and cover letter detailing their experience and interest in the position to: [email protected] or by mailing to JCBA, P.O Box 81863, Pittsburgh, PA 15217.