Digital Pantry Coordinator

Position Summary:

Are you a tech-savvy and service-oriented individual looking to make a meaningful impact? Join us as a Digital Food Pantry Coordinator! In this role, you’ll coordinate our pantry inventory, assist clients and managing the backend of our digital ordering system, place and coordinate deliveries, and ensure smooth food operations across our network. You’ll be pivotal in registering new clients, fulfilling food orders, and coordinating a volunteer base as well as deliveries. If you’re passionate about supporting your community’s needs, are comfortable using digital applications and thrive in a dynamic environment, we want to hear from you!

Duties and Responsibilities:

• Maintain pantry inventory to ensure adequate stock for food distributions.
• Receive stock items, and update the digital system to reflect inventory changes.
• Enroll new clients and maintain accurate records for existing clients in the digital system.
• Help clients navigate the digital pantry system to place their orders and provide training to enable them to use the system independently.
• Provide support to existing clients with their ordering needs.
• Pack and prepare client food orders with precision and care.
• Coordinate with the volunteer division to schedule and manage volunteers and drivers.
• Ensure effective utilization of volunteers and provide necessary guidance.
• Maintain a clean and organized workspace to ensure an effective working environment.
• Handle difficult client encounters with professionalism and empathy, maintaining the dignity of all clients.
• Ensure data integrity in the digital system.
• Generate and deliver reports on pantry operations, including inventory levels, client interactions, and monthly numbers to stakeholders.
• Communicate with clients about program changes, including updates to available items, service adjustments, and any closures or disruptions.
• Monitor and ensure all deliveries and pickups are completed as scheduled.
• Collaborate with other staff members to delegate tasks and responsibilities effectively.
• Actively participate in the digital pantry network to share insights and improve program effectiveness.
• Represent SBH with external food vendors including site visits.
• Able to work independently and as part of a team.
• Other tasks as needed.

Skill and Education Required:

• Experience with digital systems and data management, preferred.
• Strong organizational skills and attention to detail.
• Exhibit strong technical and software skills, including proficiency in Microsoft Office Suite and other relevant digital tools.
• Ability to coordinate with multiple teams and manage volunteers effectively.
• Excellent problem-solving skills and the ability to handle challenging situations with professionalism.
• Ability to handle multiple tasks and priorities at once, ensuring accuracy and timeliness.
• A commitment to maintaining the dignity and respect of clients.
• Ability to lift 15-20 pounds required, 50 pound preferred.
• Familiarity with Kashrut Guidelines.
• Bachelor’s degree preferred.
• Previous experience in a similar role or in a nonprofit setting is a plus.
• Previous experience with Salesforce preferred.

Special Requirements:

• Familiarity with the Orthodox Jewish community and Kosher Basics.
• Ability to lift 15-20 pounds required, 50 pound preferred.

To apply, please submit a resume and cover letter to [email protected] with subject: Digital Pantry Coordinator