Assistant Manager, Retreat Operations & Registration

ASSISTANT MANAGER, RETREAT OPERATIONS & REGISTRATION 

Location: Hybrid (Remote and onsite at URJ Eisner Camp for retreat weekends throughout the school year) 

Organization: Union for Reform Judaism 

Employment Type: Full Time, Benefits Eligible  

Department: Camps & Immersives – Eisner Camp 

Reporting to: Business Manager 

Start Date: As soon as possible

Salary Range: $50,000 - $55,000 plus competitive benefits package 

Level/Salary Grade: Subject Matter Expert (Intermediate)/A  

THE ROLE 

The Union for Reform Judaism’s (URJ) Eisner Camp seeks an Assistant Manager of retreat operations and camper registration to help create vibrant summer camp and year-round youth and family engagement experiences for people from a wide range of backgrounds (people of color, persons with disabilities, individuals who identify as LGBTQIA+, and other underrepresented identities). Our staff are key stakeholders and are essential in creating communities of belonging and delivering transformative and welcoming experiences throughout the summer and school year. While the Assistant Manager’s portfolio supports the year-round business operations of Eisner Retreat Center and oversees the camper registration and payment processes, they are also part of the year-round camp team.   

WHAT YOU WILL DO 

The Assistant Manager, Retreat Operations & Registration reports to Business Manager and is responsible for the following: 

RETREAT CENTER OPERATIONS 

• In partnership with camp leadership drive growth for Eisner’s year-round rental business. Help to identify and cultivate potential rental groups by effectively and efficiently developing proposals, giving site/facility tours, and responding to questions and inquiries. 

• Manage logistics, business operations, year-round bookings, and calendar of events for Eisner Retreat Center including but not limited to all planning paperwork, contracts and payments, accounts receivable, housing and space allocation, AV and equipment support, ordering supplies and furniture, and other event preparations.  

• Serve as the point of contact for all off-season events, guests, and weekend/event staff as well as the onsite logistics coordinator and host for all camp-sponsored retreat weekends including Heller Wexler and Board Retreat weekends. Ensure coordination between multiple groups at one time. Inspect and close camp upon conclusion of event(s), including locking all offices, storing equipment, turning off lights, etc. Note any damage and share with Facility Manager.  

• Collaborate with the Food Service Manager to support the rental group experience. In the absence of the Food Service Manager, order food, and manage support food service operations and dietary needs.  

• As needed, hire and manage rental group event staff, orient guests to site facilities and protocols, and manage check-in/out. 

REGISTRATION & ADMINISTRATION  

• Oversee and serve as the main point of contact for the camper registration and payment processes.  

• Use CampMinder to enroll campers, run reports, and process deposits and payments in compliance with URJ policies and procedures.  

• Work with camper families and vendors to manage payment plans and accounts receivable.  

• Collect scholarship information and prepare reports for camp leaders.  

SUMMER & CAMP LEADERSHIP 

• Live on-site during the summer season as a member of the summer Leadership Team. 

• Purchase supplies and manage petty cash for program areas. Work with the summer logistics team to distribute appropriately. 

• Supervise summer drivers and summer host positions. 

• Serve as a member of the camp’s professional team and URJ Camping System’s national cohort. Partner with colleagues on designated projects. Whenever possible, provide support and assistance to national efforts and initiatives of the URJ Camping System and the URJ in general. Play an active, visible role on the regional and national camping scene. This includes participation in professional development opportunities.   

• Prioritize, model, and support continued learning around racial equity, diversity, and inclusion (REDI) principles and Jewish values.  

• Ensure alignment with URJ and Eisner Camp’s mission, vision, and values in all areas of work.  

WHO YOU ARE & KEYS TO SUCCESS (THE MUST-HAVES): 

To be successful in this job, you excel in the following areas: 

• Quality. Demonstrates accuracy and thoroughness. Commitment to excellence. Always looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality and accuracy. 

• Customer Service. Responds promptly to customer needs. Solicits customer feedback to improve service. Meets commitments. Manages difficult or emotional customer situations. Displays courtesy and sensitivity. 

• Collaborate & Connect. Thrives on creating and sustaining a climate of inclusion, trust, and productivity. Hold yourself and others accountable for delivering on commitments on time and within budget. Initiate respectful, open dialogue to resolve issues when expectations are not met. Educate yourself on the work of the URJ outside of your area. Consider how your work can align with and strengthen others. Connect people and ideas to focus on continuous improvement opportunities within and across teams. 

• Self-Management. Prioritizes and plans work activities. Works in an organized manner. Able to scope a project, identifying purpose, outcomes, roles, and processes related to shared outcomes. Follow through with tasks on the agreed timeline. Proactively communicate if you are going to miss a deadline. Identify tools and processes that will increase and support accountability. Utilize effective time management tools to help with setting and meeting deadlines. Ask for help and support as needed. Maintain regular, open, honest, and respectful communication.  

• REDI Experience (Racial Equity, Diversity, & Inclusion). Demonstrated experience or willingness to prioritize URJ Racial Equity, Diversity, & Inclusion (i.e., ableism, LGBTQIA+ Inclusion, antiracism, etc.) priorities. Willingness to seek out voices from diverse backgrounds to build ideas and make decisions. Prioritize outreach to multi-racial, marginalized communities. Plan and budget through a REDI lens using URJ resources.  

ADDITIONAL REQUIREMENTS 

• Reside at camp for weekends and evenings as needed to support rental business. 

• Reside at camp for the summer season. 

• Occasional in-person team meetings as required.  

• Previous experience in hospitality, customer service, or event support is a plus.  

• Able to physically maintain a demanding schedule, including responding to after-hours needs from guests. 

• Willing to help in areas of maintenance, housekeeping, kitchen, and program when needed.  

ABOUT US 

??Every team member at the Union for Reform Judaism (URJ) plays an essential role in our mission to create a whole, just, and compassionate world. Our team is creative, thoughtful, and innovative. Each member of the team is empowered to make meaningful contributions to achieving our shared goals. Our diverse team is made up of individuals with different skills and backgrounds and every team member is willing to take risks as well as take action to develop and create big ideas for the future of the Reform Movement. While this position focuses on a particular area of work, every team member is a vital part of our overall success.   

?The Union for Reform Judaism (URJ) provides vision and voice to build strong communities that, together, transform the way people connect to Judaism and change the world. We acknowledge that due to racism, ableism, homophobia, and other forms of oppression, that our communities are not whole until everyone experiences a sense of belonging within the Jewish community. As the largest Jewish movement in North America, we stand for a Judaism that is inclusive and reflective of a wide range of identities and accept the responsibility of dismantling oppression both inside and outside of our communities. Through camping, youth experiences, programs, information sharing, and networking opportunities, our over 850 congregations and 14 residential camps create opportunities for our communities to enhance their capacity to build and expand community, engage in meaningful and authentic Jewish life, deepen Jewish learning, energize worship, pursue social justice and develop inspired leadership. Together, our employees and stakeholders, are creating Reform Judaism of today.? 

APPLICATION PROCESS 

Apply online and include a one-page cover letter along with your resume, outlining your skills and experience and how you meet the essential functions and qualifications of the position. Upon completion of your application, please log in to your candidate profile and upload your resume. We look forward to hearing from you!     

The URJ strives to be a welcoming and inclusive environment that acknowledges diversity as a critical strength. We promote strenuous policies and practices of equal opportunity and diversity, equity, and inclusion. It is our objective to recruit, hire, and retain the most qualified individuals including those of any race, color, religion, gender, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations. The URJ encourages applications from women, people of color, persons with disabilities, individuals who identify as LGBTQIA+, and other often underrepresented groups.