Our Vision:
Central Synagogue is one of the leading and largest Reform congregations in the country. Located in Midtown Manhattan, Central’s reach includes more than 2,800 member families, a livestream community numbering in the hundreds of thousands, and more than 800 students, from birth to twelfth grade, in the Nursery and Religious schools. It has long played a significant role in the national Reform movement and is known for its innovation and leadership in worship, leading to a greatly expanded audience over the last two decades.
Central Synagogue works toward a world in which Judaism is core to the lives of Central members and Jews everywhere and is a profound and positive force for humanity. Central continually redefines what it means to be Jewish today, both within the Synagogue community and far beyond the Synagogue’s walls. The diverse clergy and professional team work hard, in collaboration with lay leadership, to build deep and enduring relationships among Central members, creating a caring, dynamic, and joyful community.
Central Synagogue is an inclusive and welcoming community. The Synagogue encourages participation from all who seek a connection to Jewish life and want to be part of its sacred community regardless of religious background, race, ethnicity, gender, ability, socioeconomic status, political affiliation, age, sexual orientation, or gender identity. Central is committed to being an open tent, a place that welcomes all people, including those who have been historically and institutionally marginalized or excluded from the Jewish community.
The Synagogue is well resourced, has over 100 staff, and is governed by a 29-member Board of Trustees. To learn more, please visit: https://www.centralsynagogue.org/.
Job Summary/Objective:
The Salesforce Admin will work closely with Central Synagogue’s users to help them get the most out of Salesforce. They will provide support for Salesforce and related tools, as well as identify opportunities for process improvements, training, and increasing efficiency for the organization as a whole. They will manage integrated applications and third-party suppliers including Campaign Monitor, Intacct, Workato, Form Assembly, Blackthorn, and Stripe. They will work closely with Central’s Salesforce consultant, OpenTent.
Reports to: Salesforce Director
Hours & Location
- Monday – Thursday 9am–5:30pm; Friday 9am–4:30pm or equivalent
- Full-time, Exempt and not eligible for overtime
- Central Synagogue employees work a hybrid schedule with four days in-person in our Midtown office and one day, either Monday or Friday, remote
- Required to work the Jewish High Holy Days (Erev Rosh Hashanah, Rosh Hashanah (first day only), Kol Nidrei, and Yom Kippur) which may fall on evenings or weekends
Key Responsibilities:
Our Salesforce Admin will focus on individual 1:1 user support and will also work with teammates to tackle more complex problems. In collaboration with others, you will:
- Configure Salesforce and related applications on a basic admin level. This includes Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, importing data, supporting form and new feature builds, and reports. It also includes configurations involving Campaign Monitor, Form Assembly, Blackthorn, Intacct, Stripe, and Workato.
- Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules. You will also manage the Sandbox environments.
- Train other staff members individually and by department on best-practice use of Salesforce based on organizational needs.
- Document key policies, procedures, best practices and use cases specific to the organization.
- Support staff by responding to training needs and technical questions, and logging and escalating support requests in OpenTent’s internal project management software.
- Listen to organizational trends and cultural vibes in the client office in order to share with OpenTent, which will strengthen the quality of our consulting work with our client.
Goals for Success:
- Central staff users and constituents have seamless experiences with Salesforce (the system works)
- Central staff users love working with you and feel supported by you.
- Regular system maintenance is happening proactively.
- OpenTent’s Engineers have the information necessary to work on more complex aspects of the system
- Requests for help (new features, bugs, and support tickets) are addressed transparently in a timely manner
- Central staff users are able to work more efficiently and unlock their best work through improved process
- Stakeholders receive required training on a regular basis.
Core Competencies:
- A critical thinker able to digest, synthesize, and present complex information.
- An excellent communicator. You can present thoughts and ideas well verbally, and ask clarifying questions to make sure you understand. You are an active listener.
- A problem solver. You are energized when you see something that could be better and motivated to do something about it.
- A team player with collaborative instincts, tech skills and aptitude, and a passion for nonprofits.
- A great teacher who enjoys helping users learn and develop their technical skills.
- A customer service mindset
Qualifications:
- Fluency in English
- Knowledge of Jewish culture, Reform Judaism, or synagogue life helpful but absolutely not required
- 5 years of tech-related or nonprofit-related work experience.
- 2+ years’ experience with administering Salesforce required (NPSP experience required). This means you have spent significant time in the Setup menu of Salesforce, ideally on a daily basis.
- Salesforce Administrator and Nonprofit Cloud certifications preferred, but if you basically have those skills but just haven’t taken the tests, we’d still love to see your application.
- 1+ years’ experience with FormAssembly or another Salesforce-integrated forms tool
- Experience with Campaign Monitor, Blackthorn, Apsona, Skuid, Workato, and Intacct are all a plus
Other Duties:
Please note, the above is intended to describe the general content of and requirements for the performance of this job. It is not construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.
The expected salary range for this position is $85K to $100K. Central Synagogue offers an extensive benefits package designed to meet the needs of our dedicated and diverse community. The salary is commensurate with experience based on a number of factors, including, but not limited to, skills, knowledge, training, education, areas of specialization and depth and scope of experience. The above salary range represents the Synagogue’s good faith and reasonable estimate of the possible compensation range at the time of posting.
Additional Information:
Central Synagogue requires all staff members (full-time AND part-time) to (a) provide proof of vaccination and booster against COVID-19 or (b) obtain an approved exemption as an accommodation. If you are offered employment this requirement must be met by your hire date unless a reasonable accommodation for exemption is received and approved.
Application Process:
- Please reference “Salesforce Administrator” in the subject line of your email. Incomplete applications will not be reviewed.