Friends of the Israel Defense Forces (FIDF) is a fundraising organization transforming the lives of the men and women of the IDF - Israel’s future leaders and society builders. We are fast-paced, big-thinking, and performance-driven, and attract the brightest and most passionate who are professionally driven, personally motivated, and eager to make an impact. Whether energized by making a difference in the lives of Israel’s soldiers, wounded veterans, and bereaved families, or by providing hope and life-changing support to a population of diverse ethnicities, religions, and socioeconomic backgrounds, FIDF is for you!
Job Overview:
As the Chief Technology Officer (CTO) at FIDF, you will be instrumental in driving our technological vision and strategy, ensuring that our IT infrastructure effectively supports the mission of our organization. This strategic leadership role demands a dynamic individual capable of aligning IT initiatives with our organizational goals while managing resources prudently in a nonprofit context. You will oversee all facets of technology, including IT infrastructure, digital assets, cybersecurity, and help desk operations, ensuring robust support for our staff and safeguarding sensitive data.
Key Responsibilities:
1. Strategic IT Leadership:
- Develop and execute a forward-thinking IT strategy that enhances organizational effectiveness and aligns with FIDF's mission.
- Lead the design, implementation, and optimization of IT and Enterprise/ERP solutions that support both programmatic and operational needs to scale.
- Manage the IT budget, ensuring the deployment of cost-effective technologies and resource allocation to maximize impact.
- Continuously evaluate and integrate new technologies to drive efficiency and foster collaboration across the organization.
2. Digital Strategy & CRM Management:
- Review and execute a comprehensive digital strategy to enhance the organization's online presence, donor engagement, and fundraising capabilities.
- Collaborate with other stakeholders to manage Customer Relationship Management (CRM) systems, ensuring they effectively support fundraising and donor relations efforts.
- Collaborate with marketing and fundraising teams to leverage digital tools and platforms for outreach and engagement.
- Analyze digital metrics and data to inform strategy and improve online performance.
- Stay abreast of emerging digital trends and technologies to keep the organization at the forefront of digital innovation.
3. Cybersecurity Oversight:
- Establish and enforce comprehensive cybersecurity policies to protect organizational data and IT assets from evolving threats.
- Ensure compliance with relevant security regulations and best practices, conducting regular audits and risk assessments.
- Implement disaster recovery and business continuity plans to safeguard operations against potential disruptions.
- Lead incident response initiatives, ensuring rapid resolution of security incidents and ongoing risk mitigation.
4. Help Desk and Support Excellence:
- Oversee the help desk operations, ensuring that technical support is efficient, responsive, and user-friendly for staff and stakeholders.
- Develop and enforce help desk policies that prioritize prompt issue resolution and enhance user satisfaction.
- Monitor help desk performance metrics to drive continuous improvement in service delivery.
- Provide staff training on IT tools and best practices, empowering them to leverage technology effectively.
5. Leadership and Team Development:
- Mentor and lead a dedicated team of IT professionals, fostering a culture of continuous learning and professional growth.
- Collaborate with senior leadership to align IT initiatives with broader organizational strategies and objectives.
- Serve as a trusted advisor on IT and cybersecurity matters for executive leadership and the board.
6. Vendor and Contract Management:
- Manage relationships with IT vendors and service providers, ensuring alignment with organizational needs and budget constraints.
- Negotiate contracts and oversee procurement processes to secure optimal service delivery and value.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 10+ years of progressive experience in IT leadership roles, with a strong focus on strategy, CRM and Digital oversight.
- Proven experience managing help desk or IT support functions, emphasizing customer service excellence.
- Strong leadership capabilities, with the ability to motivate and develop teams.
- Excellent communication skills, adept at conveying technical concepts to non-technical stakeholders.
- Budget management experience and contract negotiation expertise.
Desired Qualities:
- Passion for mission-driven work within the nonprofit sector, dedicated to creating social impact.
- Ability to navigate the strategic and operational needs of a small to medium-sized organization.
- Creative problem-solver with a resourceful, hands-on approach to technology management.
Benefits
Medical, Dental, Vision, Early dismissal for Shabbat, 403b with employer matching, Life Insurance, Disability Insurance, FSA, Jewish and Federal paid holidays, sick days and vacation.
FIDF is an equal opportunity employer that is committed to equity, diversity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.