Membership Director

Membership Director

Temple Shaaray Tefila is a 700+ member unit Reform synagogue on the Upper East Side of New York City under the leadership of Senior Rabbi Joel Mosbacher, Cantor Todd Kipnis and Rabbi Jill Rubin, as well as a talented team of professionals.  The Membership Director is an integral part of the Synagogue’s team and is instrumental in creating and implementing a membership growth and retention  strategy in support of our warm and welcoming culture, worship opportunities, educational offerings, programming, fundraising strategies and our overall mission.

This position will report to the Executive Director and will offer the right professional the opportunity to make a significant impact on our organization with responsibility for guiding membership strategy.   This individual will be a connector for our members and an ambassador for the organization with a goal to advance the synagogue’s relationship with the broader community.

The Membership Director at Temple Shaaray Tefila is a senior-level position. This role involves developing strategies to increase membership enrollment, retain existing members, and improve the overall member experience and is responsible for ensuring an excellent membership  experience by providing caring customer service to our  members. 

The Membership Director will oversee our membership database, collecting feedback from our members, and ensuring that we have accurate and complete member information in our database, ensuring data integrity, and  surfacing opportunities for  improvements.  

Membership Director Responsibilities & Duties

• Create and implement a new member onboarding plan
• Develop and implement membership growth strategies
• Analyze membership data to identify trends and opportunities
• Communicate with staff to promote membership benefits
• Address member inquiries and resolve issues promptly
• Maintain accurate and up-to-date membership records
• Identify and cultivate partnerships that enhance member value
• Implement member retention strategies

 Areas of Focus:

Customer service:

• Be empathetic with our congregants in order to proactively and consistently contribute to an excellent member experience
• Resolve issues promptly and professionally, including urgent, sensitive, and emotional situations
• Create and implement implement policies and practices as it relates to membership

Member Experience:

• Manage new-member on-boarding process, including events, new member interviews, and cross-departmental outreach
• Use data from Shulcloud to identify trends and opportunities to more deeply engage active members or re-engage inactive members
• Develop metrics in partnership with departments to report out to departments to track member engagement across different cohorts to support decision-making  and strategy

Member data:

• Ensure that TST has correct, complete, and up-to-date information about all our members, so that they feel known.
• Oversee data entry processes, ensuring accuracy and consistency across all records

Core Competencies:

• Works well independently by exercising discretion and independent judgement
• Has a passion for building Jewish community and engaging people with synagogue life
• This role is best filled by an individual who delights in relationships and networking
• Empathy: you are able to put yourself in others' shoes, you can “read between the lines” when someone says one thing but means another, you genuinely enjoy helping people
• Self-motivation & sense of ownership
• Superior written and spoken communication: you tailor what you say and how you say it based on the listener/reader and the situation, you ask follow-up  questions to make sure you understand and are understood
• Highly organized: you sweat the details and work hard to make sure everything is executed according to plan. But, you’re also comfortable making decisions on  the fly.
• “Improver” mindset: you're always noticing and suggesting ways to make things better
• Fast learner, takes initiative, anticipates needs and adapts to situations as they arise

Membership Director Qualifications & Skills

• A deep understanding of the organization's mission and values
• Experience in membership management or related field
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in data analysis and reporting
• Strong problem-solving skills
• Ability to manage multiple projects simultaneously
• Familiarity with CRM and membership management software
• Understanding of marketing and promotional strategies
• Bachelor's degree required
• Minimum of 5 years of experience in membership management or similar role
• Proven track record of developing and implementing successful membership programs
• Exceptional organizational and time-management skills
• Strong analytical and strategic planning abilities
• Ability to work collaboratively across departments
• Proficiency in Microsoft Office Suite and membership management software
• Demonstrated ability to build and maintain relationships with members and stakeholders
• Strong attention to detail and accuracy