Print Shop Manager

WALDER EDUCATION

Walder Education empowers teachers with trusted, high-quality classroom and curricular resources to transform Torah education in Chicago and beyond.

Print Shop Manager

PRIMARY RESPONSIBILITIES

Communicate with teachers to ensure the timely fulfillment of their in-person and online orders, manage Print Shop staff to ensure quality and efficient work and proper maintenance of Print Shop equipment, and assist in multi-department or organization-wide projects.

JOB DUTIES

• Oversee and/or execute all processes related to print order fulfillment, including: intake, printing, packaging, labeling, and invoicing.
• Be the primary point of contact in communicating with teachers about their printing needs.
• Supervise Print Shop staff in:
  • The proper use of Print Shop equipment to optimize safety and longevity and minimize waste.
  • Assisting teachers with using ‘public’ equipment such as die cut and button makers.
  • Inventory maintenance.
  • Collecting and organizing customer order information for billing.
  • Assisting Creative Studio staff to prepare project kits as needed.
• Maintain and troubleshoot Print Shop machinery and hold equipment service providers accountable to keep printers updated and running smoothly.
• Organize and compile teacher order information and printer usage for analysis.
• Manage machinery service contracts, leases, and warranties.
• Oversee Print Shop materials pricing

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Moderate walking, standing, prolonged sitting, bending, kneeling, and reaching
• Work is performed primarily in an office and/or client site
• The employee must occasionally lift and/or move objects up to 50 pounds to waist height

QUALIFICATIONS

• Excellent customer service skills
• Strong communication skills—whether in person, by email, or by phone
• Knack for working with machinery and hands-on projects
• Ability to work independently and multi-task
• Bachelor’s degree or equivalent experience
• 3-5+ years relevant experience preferred
• Experience working with Microsoft Excel; Ability to learn technical software programs
• Experience working with Adobe Suite a plus
• Basic Judaic knowledge required

HOURS

Sundays / 9:30am–2pm 
Mondays, Tuesdays, and Thursdays / 9am–5pm
Wednesdays / 3-9:30pm

Plus 5 remote flex hours

Closed Fridays; Closed Sundays during the summer months