Customer Service Specialist - Intake, Scheduling, Purchasing, Insurance, Excellent phone etiquette

About Us:

Jewish Family Home Care, Inc. is a home care agency serving Broward County. We are dedicated to empowering individuals, strengthening older adults and families, and protecting the vulnerable and frail by providing direct home care and personal care services guided by Jewish values, social responsibility, compassion, and respect.

Job Summary

A Customer Service Specialist helps the business improve performance, efficiency, and profitability by providing solutions in areas such as customer service, Intake management, satisfaction outcomes, and other administrative tasks. This position assists all departments in providing optimal customer service to clients and employees. 

Job Responsibilities 

• Assist the billing and payroll department with caregiver timesheets.
• Assist with new client intake.
• Assists with new client insurance eligibility.
• Contact clients to initiate services and schedule services as directed. Continue ongoing communication with clients and/or family members to ensure the quality of care and customer service is being met.
• Assist the care department with staffing of per-diem nurse supervisory visits. Create a list for supervisory nurses that includes the client’s name, address, client contact information, and caregiver contact information, along with each client’s and caregiver’s calendar for each caregiver being supervised.
• Assist with caregiver annual reviews..
• Participate in all office activities and respond to unexpected customer service situations.
• Participate in community engagement activities and events.
• Performs other duties as assigned by the Chief Executive Officer.

Qualifications:

• Two+ years of experience in a Customer Service role - In the health care Industry - Preferred
• Excellent verbal and written communication skills 
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks and work under pressure
• Ability to act with integrity, professionalism, and confidentiality
• Proficient with Microsoft Office Suite or related software