Counseling Center Director

Position Summary:

The Counseling Center Director of Operations is responsible for all of our Article 31 Counseling Center's operations. As the Counseling Center Director, you will lead a high-performance team that is mission-focused, collaborative and constantly striving to improve its services, as well as serve as an advocate for the operational needs, requests, and the goals of the Counseling Center.

Duties and Responsibilities:

• Oversee the day-to-day operation to ensure that the expectations of stakeholders (clients, community, funders, and staff­) are met.
• Manage the cohesion of services to ensure proper admission, scheduling and access of services.
• Coordinate compliance in all areas of policy, record keeping and procedure.
• Monitor program adherence to agency, funding source and regulatory requirements.
• Enforce all regulatory standards as they relate to the NYS Office of Mental Health.
• Develop and manage the Counseling Center's annual operational budget, ensuring contractual compliance, and giving special attention to access to services/verification of eligibility and billing performance.
• Oversee Counseling Center billing in conjunction with CFO & Assistant Director
• Implement outcome measuring for the benefit of clients, as well as clinical staff­ to ensure optimal management of Counseling Center.
• Address staffing issues including hiring, staff­ development and staffing concerns.
• Provide ongoing evaluations of service delivery.
• Monitor census through the implementations of e­ffective linkages and organizational relationships; familiarity with PAR submission to OMH for increase of census.

Skill and Education Required:

• Master's degree 
• Demonstrated past history of executive managerial ability.
• Knowledge of NYS OMH regulations for Article 31 Clinics.
• Excellent organizational and written/oral communications skills.

• A creative problem-solving approach to program management while ensuring that the necessary planning is undertaken for smooth programmatic operations and expansion.

• Ability to liaison with all levels of internal/external mental health professionals and active lay leadership.