Homecare Support Quality Assurance Specialist - Russian Speaking Required

Holocaust Community Services (HCS), a program of CJE SeniorLife & Jewish United Fund, provides comprehensive financial and psychosocial assistance to more than 1,500 Holocaust survivors living in the Chicagoland area. HCS is the only local program dedicated solely to supporting needy Holocaust survivors as they age. All services are provided through a person-centered and trauma-informed lens, and the program’s primary mission is to provide support to survivors that enables them to continue to live independently in the community for as long as is safe and appropriate. Services include financial support for food, medication, homecare, transportation, and emergencies; support groups, counseling, and case management; wellness programming; socialization events and opportunities; and assistance with reparations claims.

The Homecare Support & Quality Assurance Specialist- Russian Speaking will have a unique opportunity to work with this special population, providing oversight of the financial assistance provided to HCS clients for private caregiving services. This employee will join a team of nearly 25 talented professionals who strive to provide an affirming and supportive culture in which everyone can grow and thrive. Each team member receives group and individual supervision weekly to enhance skills and support their professional growth and self-care.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Monitor compliance with HCS homecare policies and funder regulations.
• Perform regular check-in calls and/or home visits to clients receiving financial assistance for homecare to ensure that high quality services are being provided, and that financial assistance meets compliance standards based on HCS policies and funder regulations.
• Liaise with clients, care partners (caregivers, family, etc.), and/or other homecare providers to coordinate and confirm care. Develop relationships with providers including the State of Illinois Community Care Program (CCP) and its Community Care Units (CCUs) and vendor agencies.
• Develop detailed understanding of HCS funder requirements and regulations in order to monitor client eligibility criteria, maintain proper records, and provide ongoing education to clients and their care partners about HCS services and policies.
• Track and manage to completion service, quality, and compliance issues as they arise, working in partnership with the HCS team and clients to identify and implement solutions that are in the best interest of both the program and its clients.
• Provide key support for HCS Care Managers, acting as an additional point of contact for clients and their care partners (i.e. caregivers, and/or family members), offering education and support, and making resource linkages as needed.
• Work with HCS and CJE SeniorLife Leadership as needed to develop, adapt, and communicate internal protocols, policies, and metrics to improve administrative and homecare service practices and compliance standards.
• Document and report changes in client circumstances or services to Care Managers and supervisors.
• Participate in weekly individual supervision/case consultation and weekly team meetings.
• As an HCS team member, participate in socialization programs such as “Café Europa,” Holocaust commemorations, and holiday and birthday celebrations.

Education and/or Experience   

• Bachelor’s degree or higher from an accredited college or university in gerontology, social services, psychology, or other related areas required.
• Bilingual in English and Russian required including oral fluency.
• Minimum 2 years of social services and/or quality assurance experience required; experience with Illinois Community Care Program and/or other professional caregiving services preferred.

Certificates, Licenses, Registrations

• Valid Driver’s license and car for travel throughout the city and suburbs preferred.

Other Qualifications  

• Excellent computer skills, including Microsoft Office
• Strong organizational and record-keeping skills
• Sensitive interpersonal and oral communication skills
• Knowledge of human behavior and experience with older adults and/or family systems preferred
• Knowledge of trauma and trauma-informed care preferred
• Understanding and knowledge of local Jewish Community and social service network preferred.

Shift Available

• Full-Time (hybrid) 37.5 hours per week, working both from CJE’s offices in West Rogers Park and/or Wheeling and remotely. This position offers a competitive salary and sign-on bonus.

CJE Benefits

• Paid Time Off (Vacation, Sick, and Legal & Religious Holidays)
• Medical, Dental, and Vision Insurance
• Employee Life Insurance
• Spousal & Dependent Life Insurance
• Long Term & Short Term Disability Insurance
• 401(k) Plan for Retirement
• Employee Purchase Discounts
• Employee Discounts on General Merchandise and Enjoyment
• Employee Assistant Program
• Health Club Discounts
• HCS provides opportunities for ongoing professional education, as well as reimbursement for CEUs and certifications.