Membership Director

Position summary

The Membership Director is responsible for all aspects of membership development, customer service, member retention, and evaluation of systems used to achieve membership and customer service goals. This position is Full Time – 40+ hours/Exempt, Sunday through Thursday.

Responsibilities

• Develop and implement strategic approaches to membership recruitment, programs and outreach to ensure they are unique and/or competitive
• Work to maximize the engagement and retention of existing membership and to increase new membership
• Lead key membership campaigns
• Development and management of department budget
• Create and implement systems for monitoring and reporting membership numbers and income as it relates to budget
• Ensure consistent customer service
• Recruit, train, and supervise staff to serve our membership
• Responsible for the day-to-day operations and functioning of the Member Services Desk
• Responsible for hiring and training Babysitting staff
• Be responsive to member feedback
• Responsible for making sure all department payroll is turned in according to MJCC policy
• Other reasonable duties as assigned by MJCC Senior Management Team

Skills and Qualifications:

• BA/BS degree from an accredited college or university
• 3-5 years of management/supervisory experience with proven sales ability
• Strong organizational skills
• Strong capabilities in Microsoft Office products (most notably Microsoft word and Excel)
• Willingness to work evenings, weekends and holidays as required
• Work within the mission and vision of the MJCC

Send your resume to [email protected]