B'nai Mitzvah Experience Manager @ Congregation Rodeph Sholom

B'nai Mitzvah Experience Manager

POSITION: B’NAI MITZVAH EXPERIENCE MANAGER
SUPERVISOR: DIRECTOR OF MEMBERSHIP
SCHEDULE: ********************
Congregation Rodeph Sholom, a large, dynamic Reform congregation on the Upper West Side of Manhattan, is looking for a charismatic and customer-service oriented person with a proven record of achievement and project management experience. The B’nai Mitzvah Experience Manager will be the point person for families, supporting them through their 4-year journey and coordinating with multiple departments within the synagogue. The position requires strong judgement in prioritizing demands, close attention to detail, excellent communication skills and a passion for helping people. This position reports to the Director of Membership and works closely with the Director of Religious Education. It is expected that this team member will have a complete understanding of the entire b’nai mitzvah process, including: date scheduling, billing, facility rentals, and scheduling meetings with clergy team. This position does not handle all of these tasks, but must be able to answer questions from parents about each of these areas, to serve as the primary point-of-contact for families.

ESSENTIAL JOB FUNCTIONS:
• Build personal relationships and provide a high-level customer service to b’nai mitzvah families from 4th – 7th grade and be primary point-of-contact and resource for b’nai mitzvah families.
• Demonstrate, through written and oral communication, our warm and welcoming culture to all families. Serve as their resource for questions regarding all things related to the b’nai mitzvah experience and connect them to appropriate departments as needed.
• Coordinate b’nai mitzvah date selection with families and create and maintain the b’nai mitzvah master date and rehearsal calendar, This includes working directly with families and several synagogue departments to coordinate date changes in the synagogue’s database and internal temple calendar
• During COVID-19, oversee implementation and coordination of new programs, such as Torah Lending, or guidelines for small in-person b’nai mitzvah *********************de thorough answers to questions and concerns
• Create and maintain all written/electronic materials related to b’nai mitzvah, including, FAQs, letter templates, materials for Family B’nai Mitzvah Program (FBMP)
• Coordinate all aspects of the Family B’nai Mitzvah Program for grades 4 – 7 (program overseen by Director of Religious Education)
o Create and maintain grade lists
o Schedule class dates, communicate required class meetings to parents, monitor RSVPs and attendance/make-ups; organize room set-ups and class materials, attend all sessions
o Order personalized yads and oversee the individualized naming ritual

• Communicate sensitive information to clergy and other departments about each family’s personal situation (divorce, learning issue, etc.)
• Generate letters for b’nai mitzvah billing; track b’nai mitzvah fee collection from 2 years prior to b’nai mitzvah through date of b’nai mitzvah; ensure has all fees have been paid prior to first meeting with Cantors’ study
• Run reports and provide b’nai mitzvah data as requested
• Organize and lead a weekly B’nai Mitzvah Working Group meeting
• Perform other related duties as assigned or required; duties and responsibilities may be added, deleted or changed at the discretion of the Director of Membership
• Schedule and oversee all Zoom classes related to B’nai Mitzvah

CORE COMPETENCIES:
• Excellent communication and problem-solving skills; excellent judgment
• Proven project management experience
• Customer service orientation, with ability to handle challenging conversations with grace and empathy
• Fluency in Microsoft Office Suite
• Experience working with databases or ability to quickly learn and accurately utilize databases; high degree of attention to detail
• Excellent written and oral communication skills, comfortable with public speaking
• Ability to work well with multiple stakeholders throughout an organization
• Enthusiasm and able to thrive in a fast-paced, deadline-driven environment
• Demonstrate understanding and full support of the mission, vision, values and beliefs of CRS

MINIMUM QUALIFICATIONS:
• Minimum 2-3 years of experience
• Bachelor’s Degree
• Willingness and ability to work evenings and weekends as necessary

PHYSICAL REQUIREMENTS (IF APPLICABLE):
• None

EQUAL EMPLOYMENT OPPORTUNITY POLICY:
Congregation Rodeph Sholom does not unlawfully discriminate in employment opportunities or practices on the basis of one’s actual or perceived race; color; religion; sex/gender (including gender identity); creed; sexual orientation; marital status; pregnancy; ethnicity; national origin; ancestry; age; disability; alienage/citizenship status; arrest or conviction record (consistent with the provisions of New York State’s Corrections Law); partnership status; familial status; military service; status as a victim of domestic violence, stalking or sex offenses; veteran status; genetic pre-disposition or carrier status; or any other characteristic protected by applicable law. Employment decisions at CRS are made in a non-discriminatory manner and are based on qualifications, abilities, and merit. As may be permitted by law, certain Rodeph Sholom positions will be filled by persons of the Jewish faith as a bona fide occupational qualification. CRS also prohibits, and will not tolerate, any form of retaliation or reprisal against any employee who reasonably and in good faith complains of discrimination or harassment or provides information in connection with any such complaint.


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Job Summary

  • Duration: full-time
  • Benefits: paid vacation, sick leave, parental leave, medical, vision, dental, retirement plans, Life Insurance
  • Preferred Experience: Managerial (3-5 years)
  • Preferred Degree: Bachelors
  • Job Posted: 2020-09-02
  • Times this job has been viewed: 693 times
  • Job is posted for: 60 days
  • Job Categories: Administrative Support, Membership, Engagement
  • Organization Type: Synagogue
Job Location
Congregation Rodeph Sholom
7 West 83rd Street
New York , New York 10024
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