USY empowers exceptional Jewish teens to create exceptional Jewish experiences. For about 70 years, USY has taught young Jews the values and skills they need to become exceptional leaders in their religious and secular communities. USY empowers youth to develop friendships, leadership skills, a sense of belonging to the Jewish People, and a commitment to inspired Jewish living through meaningful and fun experiences rooted in Conservative Judaism’s approach to learning, spiritual expression, and social responsibility. Through year round programming and domestic and international travel opportunities, USY inspires in teens a deep sense of pride in and love for their Jewish identity. To learn more, visit www.usy.org.
The Business Manager is a central position to manage and support the department’s branch and summer programs across North America, providing back-end support and business management to programmatic staff to allow them greater time to work with teenagers at the local level.
Duties and Responsibilities
The position reports to the Senior Director of Teen Engagement, the top professional in the department, and includes five major areas of responsibility:
1. Program Management and Support: Manages the department’s content calendar, administering what content and convenings need to be produced, and when and where they should be launched, and ensuring that the programs meet relevant financial targets for the organization. This position will be the lead staff member in ensuring proper administrative support for the execution of department programs, as well as timely payment from participants.
2. Operational Efficiency: In partnership with Finance and Operations, identify ways to maximize USY’s purchasing power in terms of hotels, bussing, catering, and other key budget items.
3. RegPacks and the CRM: Supervises RegPacks, USY’s registration system for program participants, as well as USCJ’s Client Relationship Management (CRM) software that manages the customer service relationship between USCJ and member congregations.
4. Customer Service and the Net Promoter Score: The department uses the Net Promoter Score (NPS) to measure discrete interactions between staff with congregational leaders, parents, and participants. The department manager will be responsible for overseeing the current data collection, as well as expanding the use of the NPS to customer service interactions across the entire organization.
5. Short-Term Trip Planning: A key strategy in growing USY’s reach will be providing the back-end support for synagogues and other Jewish organizations that want to run short-term immersive trips in North America. This business manager will work directly with the senior staff to build this business model and grow this service and revenue source.
The Teen Engagement Department allows team members the opportunity to develop passion projects that they believe will provide enhanced value for member congregations, and looks forward to helping this person find other opportunities to use their unique talents and skills.
Supervisory Responsibility: NA
Required Education and Experience
BA or BS, preferably in business, finance, accounting, supply-chain management, etc.
Preferred Education and Experience
Advanced Degree, preferably a degree in Jewish Communal Service, Masters of Business Administration (MBA) or Masters of Public Administration (MPA).
5 years or more relevant experience
Additional Eligibility Qualifications
Knowledge of CRM systems and customer service platforms
Experience developing survey data using quantitative and qualitative data; ability to immediately transition to SurveyMonkey strongly preferred
Commitment to personal growth and ongoing training
Project management skills, particularly involving multiple departments and overlapping constituencies
Work Environment: USCJ Headquarters at the Jewish Theological Seminary
Position Type/Expected Hours of Work
Some evenings and weekends required, almost of which are known far in advance
Travel: Some travel required, primarily for major conferences and visits to USY programs.