Donor Relations Associate, part time @ The Jewish Federation of Greater Washington

Donor Relations Associate, part time

Department : Donor Data Operations
Reports to : Manager, Donor Data Operations

About us:
The Jewish Federation of Greater Washington is an innovative, mission-driven non-profit organization that envisions an open, connected and vibrant Jewish community that cares for each other, fosters Jewish learning and journeys, embraces Jewish peoplehood and Israel, and acts as s force for good in the world. Federation inspires, builds and sustains vibrant Jewish life in a changing world by mobilizing our community in common purpose, intentional innovation and effective action.

Position Overview:
The Donor Relations Associate is responsible for strengthening donors’ relationships with the organization and supporting colleagues’ efforts to do the same. This includes speaking with donors directly, working with colleagues to develop a strategic plan for donor relations and managing the acknowledgement and payment reminder process for donors’ gifts. This person should be a personable self-starter who is able to multi-task and successfully prioritize in order to complete their full portfolio compliment in a timely manner within a fast-paced environment.

Primary Responsibilities
• Learn all aspects of The Jewish Federation of Greater Washington’s customer relationship management database, Blackbaud Enterprise CRM
• Process commitments and payments to donor accounts
• Exercise good judgment, attention to detail and decision-making skills when working on donor accounts and use strong interpersonal skills when communicating with donors and colleagues
• Respond to inquiries and correspondence from donors and colleagues in a timely manner
• Work closely with Financial Resource Development and other staff to develop strategies to ensure that donors are receiving excellent customer service
• Process, export, merge and edit, as necessary, donor acknowledgements and reminders
• Assist with data hygiene and entry into donor database
• Run basic queries and export results from internal fundraising database systems according to specific criteria to assist with analysis, lists and reports
• Work as a team member in the strategic design and implementation of personal, departmental and organizational goals
• Perform other duties as assigned

• Experience in working with a donor or customer relationship management database
• Minimum one - two years of experience with a fundraising or direct response organization
• Excellent verbal communication skills, in order to respond effectively and diplomatically with donors, volunteers, community leaders and the general public
• Proven ability to work collaboratively and effectively with peers in the organization whose support is needed to implement goals and objectives of the position.
• Strong proficiency in Microsoft Word and Excel
• Proven attention to detail in composing, typing and proofing written materials
• Professional, service-minded attitude and demeanor
• Detail oriented, with strong multi-tasking, organizational, planning, follow-up and prioritization skills
• Ability to routinely handle sensitive/confidential information where the highest level of discretion is expected
• Ability and willingness to take direction, combined with ability to work independently with little or no supervision when appropriate
• Ability to communicate effectively with all levels of management/strong interpersonal skills/ must possess a positive can-do attitude

Application Instructions

Please login to your jobseeker account to view the Application Instructions

Job Summary

  • Duration: part-time
  • Benefits: paid vacation, sick leave, parental leave, medical, vision, dental, retirement plans, leave early for Shabbat, Life Insurance
  • Other Benefits: We offer excellent benefits, including affordable health care, generous time off plan, professional development budget, great team environment, and more!
  • Preferred Experience: Entry Level (0-2 years)
  • Preferred Degree: Bachelors
  • Job Posted: 2020-02-20
  • Times this job has been viewed: 244 times
  • Job is posted for: 60 days
  • Job Categories: Fundraising/Grants/Giving
  • Organization Type: Federation
Job Location
The Jewish Federation of Greater Washington
6101 Executive Boulevard
Rockville , Maryland 20852


Not a Member?

Registration is quick, easy and free!

Register Now!


Part Time, Seasonal, and Contract Nonprofit Jewish Communal Jobs


Nonprofit Jewish Communal Jobs Online


Weekly Email Subscribers