Membership Services Manager @ B'nai Jeshurun

Membership Services Manager

Since our founding in 1825, B’nai Jeshurun (BJ) has been at the forefront of the American Jewish experience. As we approach our third century, our vision is focused on the spiritual work of transformation and on the creation of a Jewish spiritual path that is authentic and profound, and helps every member seek and live his or her purpose to the fullest.

Our spiritual leaders and our nearly 1,800 member families share a vision of a diverse, dynamic, and welcoming community that offers many paths to Jewish religious life, while supporting one another in their spiritual quests. We are committed to honoring tradition while re-imagining and innovating our practices and programs to create a vibrant Jewish life for the 21st century. The historic BJ campus include our 100 year-old Sanctuary building and 92 year-old Community House, both listed on the National Registry of Historic Spaces and situated in a Landmark district. The campus operates 365 days/year for at least a few hours to as many as 18 hours, supporting daily prayer, youth and adult education programs, community meetings, special programs and events.



JOB DESCRIPTION

B’nai Jeshurun seeks a Membership Services Manager to lead our membership renewal and acquisition process, High Holy Days ticketing operation, and run the Membership Services operation. The Manager would interface directly with our community members in addition to supervising support staff. A successful candidate will have experience with high levels of customer service and working with a diverse range of individuals. The right candidate will be one who enjoys using and improving systems, both human and technological, learning new concepts and ideas, has grace under pressure, and is quick on their feet.


The Membership Services operation is part of BJ’s Advancement department, which also includes Development and Marketing/Communications. All three teams operate collaboratively in a friendly and communal work environment to deliver seamless customer experiences under the leadership of the Advancement Director.


RESPONSIBILITIES

Customer Service and Member Engagement:
• Offer consistently high levels of customer service in person, online, and by phone, to current and prospective members; including, but not limited to, responding to inquiries, joining the synagogue, renewing memberships, setting up payment plans, explaining membership options, connecting members with programs or other staff, and answering billing questions
• Oversee New Member acquisition and welcome strategies and programs
• Plan and supervise support staff, which may include full-time and part-time or temporary employees, as well as job-shares during peak times over the course of the year.
• Prioritize deadlines and be responsive to member and staff inquiries
• Provide ongoing phone and email support to individuals contacting the membership office
• Coordinate and collaborate with Advancement Team on High Holy Days ticketing and special event preparations
• Process and reconcile expenses, invoices, and other finance-related administrative work
• Coordinate with other departments as needed to resolve member inquiries and concerns

Salesforce CRM:
Working in collaboration with the Database Administrator and data team:
• Maintain database accuracy, entering and updating household records
• Create various membership reports, tracking metrics and trends
• Proactively identify and address issues of data integrity

High Holy Days Role:
Working collaboratively across the Advancement team and other program and operational areas of BJ:
• Manage and execute all functions of the High Holy Days entrance card location requests
• Serve as manager for all will call desks, on-site, during the High Holy Days
• Track annual membership renewals, file member requests and changes
• Process requests for guest entrance cards
• Manage entrance card reciprocity
• Manage hiring of temporary staff and interns

Other duties may be assigned.


EDUCATION, SKILLS, AND EXPERIENCE

The ideal candidate for this position will possess or exhibit the following qualifications:
• Bachelor’s degree preferred
• 2-3 years administrative, member service, customer service, or other related work experience
• Advanced interpersonal skills with the ability to interact effectively with a diverse group of staff, clergy, and community members; anticipating the needs of others
• Ability to supervise and train support staff
• Ability to work in a fast-paced environment, under pressure, remaining flexible, resourceful, and efficient, with a high level of professionalism and confidentiality
• Ability to work independently and on a team, able to manage multiple projects simultaneously
• Superior attention to detail and accuracy, highly developed organizational skills, and excellent written and verbal communication skills
• Experience with databases; Salesforce a plus
• Proficient in Google Suite, Windows, and a general comfort with technology
• Ability to adjust hours based on seasonal needs (ie. at times working evenings and weekends)
• Jewish knowledge is helpful but not required


Competitive salary and excellent benefits package will be offered to the right candidate.


EQUAL OPPORTUNITY EMPLOYMENT
In recognition of our values, commitment to social justice, and responsibility to our employees, congregants, and the greater civic and national community, BJ is committed to equality of opportunity. To this end, BJ’s policy is to comply with the laws, regulations, and orders that provide for and impose obligations on employers with respect to the management of their equal employment opportunity programs. Accordingly, BJ conducts its business and practices in a manner that fully complies with all federal, state, and local laws governing equal employment opportunity. BJ’s compliance with such laws are intended to eliminate discrimination against employees or applicants for employment on account of race, color, religion, sex, sexual orientation, marital status, age, national origin, veteran’s status, disability, or other factors unrelated to a person’s ability to do the job.

Application Instructions

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Job Summary

  • Duration: full-time
  • Benefits:
  • Preferred Experience: Managerial (3-5 years)
  • Preferred Degree: Bachelors
  • Job Posted: 2020-01-29
  • Times this job has been viewed: 287 times
  • Job is posted for: 60 days
  • Job Categories: Membership
  • Organization Type: Synagogue
Job Location
B'nai Jeshurun
270 West 89th Street
New York , New York 10024
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