TITLE: Program Operations Manager
Actualize the vision of JumpSpark by building, naming and designing catalog of program offerings.
REPORTS TO: Director, JumpSpark
CLASSIFICATION: Regular, Full-time Exempt
JumpSpark: JumpSpark strives to engage Atlanta’s Jewish teens through high-level experiences that provide skill and interest-based learning and social opportunities using innovative resources in the Atlanta community and beyond while guiding them to uncover meaning in Jewish wisdom, texts, and values in accessible and relevant ways. Every JumpSpark program will bring teens to learn, work, and give back together. JumpSpark participants will increase knowledge, develop skills, clarify values, build their Jewish identity, and develop their capacity to contribute to both the Jewish community and the world at large. The second focus of our mission is JumpSpark Professional, an initiative to convene Jewish Education professionals in Atlanta and offer networking and professional development opportunities.
Job Summary: The Program Operations Manager is a critical team member in ensuring the success of JumpSpark through the strategic creation, implementation and design of the community face of the organization. Through working closely with the Director, the Manager translates the organizational vision into a robust programmatic catalog and utilizes the full range of communications vehicles appropriate for its various audiences, including but not limited to: teens throughout Atlanta, their parents, schools, Jewish communal organizations, nonprofit organizations, philanthropists and the media. In addition, this team member manages the development, design and maintenance of the JumpSpark website, which is an essential tool in reaching the under-engaged Jewish community. Through the JumpSpark website the Manager also will manage all event registration including building unique registration portals, facilitating the gathering of critical evaluation data and interfacing with parents and teens.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Design and implement a marketing strategy to reach target audiences that introduces and inspires Atlanta Jewish teens and families to JumpSpark and the range of programs offered.
Manage brand and identity for JumpSpark and its application to all print and electronic communications.
Manage the development of the JumpSpark website and its content; maintain the site and links daily.
Manage the design and production of all print and electronic communications including but not limited to advertisements, brochures, flyers, videos, newsletters, eblasts and more.
Advance JumpSpark’s mission by assisting with the creation of reports and documents to help share evaluation and programmatic summaries and other media as necessary.
Manage JumpSpark’s media presence through all relevant platforms – including Facebook, Instagram, and public relation opportunities, creating content and maintaining a consistent and constant presence including at periodic community-wide events and celebrations.
Facilitate the work of any public relations consultant or media specialists engaged by JumpSpark and prepare the Director for any interaction with the media.
Facilitate promotional efforts of community partners by providing logos, images, written content, etc., and getting “sign offs” as needed.
Manage the collection of information and regular communication with partner organizations in partnership with the Federation marketing team.
Communicate directly, and on behalf of the Director of JumpSpark, with partners and stakeholders both internal and external on matters related to the organization.
Devise recognition campaigns and opportunities for community mentors, community partners and others engaged with the project.
Manage database to ensure that the database works seamlessly and with minimal error with various communications vehicles (e.g. Campaign Monitor).
Manage all event registration including building unique registration portals, facilitating the gathering of critical evaluation data and interfacing with parents and teens.
Train colleagues in database access and use.
Prepare reports as needed drawn from database content.
Serve as principal administrator of the Community Partner Network and database of Jewish teens in Atlanta which may include milestone tracking, reporting to partners, installing database software, and building database content to include thousands of active names over time.
Develop protocols and instructional materials for others’ use of the database to capture and to draw information, including setting and enforcing standards and controls.
Maintain database performance by troubleshooting problems and performing or coordinating periodic upgrades to hardware and software.
Promote the mission of JumpSpark always through superior customer service to all and through the efficient use and care of resources.
Complete a broad variety of tasks as needed to further the mission of JumpSpark.
The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.
STATUS AND SCOPE: No supervisory responsibilities. Initiate and respond to ongoing contacts with JumpSpark staff, board members, volunteers and members of the lay community.
Strong writing and oral communications skills with excellent attention to detail in all aspects of your work, especially in proofreading, editing, and approving materials for press.
Ability to deliver creative content (text, image and video).
Familiarity with web design and publishing (WordPress).
Proficiency with Adobe Cloud products including InDesign, Photoshop and Illustrator to create graphics as needed.
Thorough knowledge of the Microsoft Office suite and ability to produce high-quality, polished documents in Word, Excel and PowerPoint.
Thorough knowledge of common web content management systems and a proven record of using excellent judgment with social media for brand awareness and marketing.
Demonstrated administrative skills, attention to detail and proven ability to juggle multiple tasks.
Ability to work collegially and creatively with peers.
Ability to take initiative as well as work independently in a fast-paced, team environment.
Committed to having fun while working hard and exemplifying the Federation values of fearlessness, empathy and excellence.
Creative with a desire to take initiative and suggest fresh ideas, as well as ability to follow established design protocols.
Willingness to learn new systems and platforms as needed.
Experience and education required:
Minimum of four years of full-time experience in a professional capacity working in marketing and communications.
Experience working with websites, social media platforms and working with a database.
Bachelors degree in communications, business, computers or a related field preferred.
Understands SEO, Keyword Search, and Google Analytics.
In-depth knowledge of Facebook, Instagram, Snap Chat, and Twitter.
Some experience with graphic design.
Relevant experience communicating with teen audiences preferred.
Experience with marketing automation/eblast tools such as MailChimp or similar a plus.
Interest in photography a plus.
PHYSICAL REQUIREMENTS: Intermittent standing and walking with prolonged periods of sitting at desk or in meetings. Must have stamina needed to attend morning, evening and weekend meetings and events in addition to regular schedule. Must be available for local, national and international travel to attend meetings, functions and other activities. Must provide own transportation and have a valid State of Georgia driver’s license and proof of automobile insurance.
*Jewish Federation of Greater Atlanta is an equal opportunity employer.